FREQUENTLY ASKED QUESTIONS

Your Clash of Clans account will be delivered instantly (within a few seconds) to the email address that you provided during checkout. You’ll receive Gmail login details, including the password and backup codes, to access your new account.

Please first make sure to check your Spam folder and Promotion folder too. After checking these two folders, if there is still no email from us, just contact us with live support or social apps. Our customer service will send Gmail login information to you via live chat or on our social apps.

After you buy Gems or a Gold Pass, contact us with our live support or our social apps, where we will ask your Supercell email and will buy you a Gold Pass and Gems.

We will deliver your Gems and Gold Pass in 1-3 hours after you placed an order.

If you entered an incorrect email address on the checkout page, contact our support team. First, we will verify your order and payment, then we will resend your account login details to the correct email address.

At this time, we accept Credit Cards and Cryptocurrencies from customers all over the world. The only exception is that our American customers should change their ip address using a Vpn to be able to pay with their credit cards because our credit card payment processor may not accept USA ip addresses, but this is not the case for payments with Cryptocurrency and everyone can use it. If you have questions about paying with cryptocurrency, contact our customer service they are ready to assist you from first to finish.

We explained the buying process in simple steps, please take a look at How to buy

No. At this time, we only support Visa and Mastercard with 3D Secure. Gift cards, PayPal, and other prepaid options are not available.

Yes! First-time buyers can request discount codes via live chat.

We explained it in three simple steps, please check out How it works?

First check for typos, copy-paste issues, etc., after that if you still couldn’t login to the gmail account please contact our support team during the working hours.

You can update Gmail security settings (e.g., password, recovery phone number, recovery email). However, do not contact Supercell support, as this may result in the account being locked or banned permanently.

You can also change the Supercell ID email of the account after 2-3 weeks without contacting the Supercell support in a few simple steps. For more information please checkout our blog post about how to recover clash of clans accounts.

Yes, all accounts are linked to a Supercell ID, allowing you to play on both Android and iOS devices.

Simply by opening the game and choosing Settings -> Additional Settings -> Change Nickname. You will have a chance to change your nickname for free or with gems. It depends on the account!

Many customers ask us, Can I have multiple Clash of Clans accounts on my device?

The answer is a big yes for both Android and IOS devices.

You can have as many accounts as you want on a single device; there is no limit to it. 

Also, you will be able to switch between all your accounts in a matter of seconds with only 3 taps in the game:

Inside the game, tap on settings → tap on recycle icon → choose the account you want to play with

Yes. You can play with the Clash of Clans account on more than one device and even switch between your iOS and Android devices; however, we recommend that our customers wait 2-3 weeks after their purchase, and then, if they wish, they can play with two or more devices that belong to them.

Transferring or sharing accounts with others is not recommended. While technically possible via sharing the Supercell ID verification code, we can’t guarantee safety or support for shared accounts, as there is a high risk that Supercell will lock your account in this situation.

Yes. Before we list any account for sale, we disconnect all devices from it and secure the Gmail account with new credentials and backup codes. This ensures that you are the only person with 100% safe and secure access.

Yes! Once you own the account, you can upgrade buildings, troops, and heroes just like any other Clash of Clans account. We only recommend waiting about two weeks before changing the account name or purchasing in-game items. Other than that, you are free to enjoy and play the account however you like.

Yes, we provide a lifetime replacement warranty with each Clash of Clans account. If you have any issues with your purchased account, just let us know via  Live Chat. A Lifetime Warranty will be excluded if you contact Supercell, as they might block you because you are not the original owner.

Yes, if you have not logged in to the gmail account, you can contact us and ask for a refund or an exchange but even if you only login in to the gmail account and not the clash of clash account you purchased, we no longer would accept to refund it.

After purchase, we will send some instructions along with the account login details. By following the instructions, we guarantee that your account will last forever and won’t get banned. However, if your account gets banned for any reason, first, we will investigate the cause, and if it is something from our side, we will replace your account with another at the same level or a better one.

We provide the safest Clash of Clans Accounts on the market, since we only buy unlinked accounts to Supercell ID personally from real players, then we connect them to Supercell ID with a fresh Gmail. So all accounts we offer on the website are completely safe and without any problem.

Absolutely! We are a trusted platform for purchasing Clash of Clans accounts. Check our Trustpilot reviews for testimonials from satisfied customers.

You can always contact us with our Live-Chat or our social apps. We are online 05:00 – 23:00 (UTC)

Yes! If you can’t find the exact account you are looking for, our support team can help. Just send us your request via our live chat or any of our contact options, and we’ll find a similar account within 48–72 hours and will offer it to you at a great price.

No, we do not act as a middleman for selling accounts. We only sell pre-verified, safe accounts purchased directly from their original owners.

No, we cannot offer free accounts as we purchase them from their original owners, but you can always request a discount via live chat.”